Privacy Policy

Last updated: 2025-12-10

1. Introduction

This Privacy Policy explains how Zupp ("Zupp", "we", "us", "our") and its operator, Mohamed Shili, collect, use, and protect your information when you use the Zupp mobile application (the "App") and our related website at https://zuppfriends.com (together, the "Services").

By creating an account or using the Services, you agree to the practices described in this Privacy Policy. If you do not agree, you should not use the Services.

We take privacy and safety seriously, especially because Zupp is a social app where people can discover and connect with new friends.

2. Who is responsible for your data

The controller of your personal data for the purposes of this Privacy Policy is:

Zupp, operated by Mohamed Shili.

If you have any questions about this Privacy Policy, you can contact us at: zuppfriends.app@proton.me.

3. Information we collect

We collect different types of information when you use Zupp. Some of this information is provided directly by you, some is generated automatically when you use the App, and some may come from third-party services you connect.

3.1. Account and profile information

Basic account details such as your display name, username, email address, and authentication identifiers from sign-in providers (for example, Google).
Profile information such as your age range or date of birth (where required), gender, bio, photos you upload, and your country or city (if you choose to share it).
Social handles you choose to add (for example, Snapchat username, Instagram username) so other users can find and contact you outside the App.

3.2. Content you create and your activity

Photos and other media you upload to your profile.
Likes, passes, and other in-app actions (for example, who you liked, who you matched with, bulk likes, super likes).
Messages you send and receive inside Zupp chats. We store these to deliver them to the other user, show your chat history, and apply safety measures such as reporting, blocking, and moderation.
Reports and safety actions you submit (for example, reports about other users, block actions, reasons and optional text you provide).

3.3. Usage data and device information

Technical information about the device and app you use, such as device model, operating system version, app version, language, and time zone.
Log data about how you use the App, including features you use, buttons you tap, pages/screens you view, session length, and in-app purchases.
Identifiers used for security and fraud prevention, such as IP address and identifiers provided by the operating system, advertising SDKs, or payment providers.

3.4. Purchases and payment information

When you buy gems or other in-app items through Google Play Billing, Google provides us with limited purchase information such as product ID, purchase token, country, price, and purchase time.
We do not receive or store your full payment card details. These are processed directly by Google Play or other payment providers.

3.5. Ads and rewards data

If you choose to watch rewarded ads to earn gems or other rewards, our advertising partners may collect information such as your device identifiers, IP address, app version, and ad interaction (for example, when an ad is shown, clicked, or completed).
We may store information about which ads you have watched and what rewards you received so we can credit your account correctly and prevent abuse.

4. How we use your information

We use the information we collect for the following purposes:

To create and maintain your account, allow you to log in, and manage your profile.
To operate the discovery and matching system, including showing you potential friends and showing your profile to others based on your settings and filters.
To allow you to send likes, passes, messages, and other interactions within the App.
To provide safety features such as blocking, reporting, rate-limiting, and abuse prevention.
To manage gems, super likes, bulk likes, daily rewards, challenges, and in-app purchases (including logs for anti-fraud and troubleshooting).
To show rewarded ads (if you choose to view them) and to track rewards granted.
To analyze how the App is used, fix bugs, improve performance, and develop new features.
To communicate with you about important updates, changes to our terms or policies, safety issues, and support requests.
To comply with legal obligations, enforce our Terms of Service, and protect our rights and the rights of other users.

5. Legal bases for processing (where applicable)

Depending on your location, we may rely on different legal bases to process your information, including:

• Performance of a contract: to provide the Services to you under our Terms of Service;
• Legitimate interests: to maintain and improve the Services, keep the platform safe, prevent fraud, and respond to your requests;
• Consent: for certain uses where required by law (for example, some types of analytics or advertising);
• Legal obligations: to comply with applicable laws, regulations, or court orders.

6. How we share your information

We do not sell your personal data. We share your information only in the ways described below:

6.1. With other users

When you use Zupp, certain profile information is visible to other users, such as your display name, age range, profile photos, bio, country or city (if provided), and social handles you choose to add.
When you send likes or messages, the recipients will see the content of those messages and some profile information about you.
If you block someone, we do not notify them directly, but they may infer it from how the App behaves (for example, they can no longer contact you).

6.2. With service providers and partners

Cloud hosting, database, and storage providers that help us run the backend of the App.
Authentication providers, analytics services, crash reporting tools, and performance monitoring tools.
Payment and billing providers such as Google Play Billing for handling in-app purchases.
Advertising partners that provide rewarded ads and related measurement.
Customer support and communication tools that help us respond to your requests.

6.3. For legal and safety reasons

To comply with applicable laws, regulations, or legal processes, or to respond to lawful requests from public authorities.
To enforce our Terms of Service and other policies, including investigating potential violations.
To protect the rights, property, and safety of Zupp, our users, or others, including preventing fraud, abuse, or security incidents.

6.4. Business transfers

If we are involved in a merger, acquisition, asset sale, reorganization, or similar transaction, your information may be transferred as part of that transaction. We will take reasonable steps to ensure your privacy is protected and inform you where required by law.

7. How long we keep your information

We keep your information only for as long as necessary for the purposes described in this Privacy Policy, unless a longer retention period is required or permitted by law.

Examples:

• Account and profile data are kept while your account is active. If you delete your account, we will delete or anonymize your personal data within a reasonable period, subject to legal retention requirements.
• Messages and interactions may be retained for a period after account deletion for safety, fraud prevention, and legal reasons.
• Logs, analytics, and backup copies may be kept for a limited time to ensure the security and reliability of the Services.

8. Your rights and choices

Depending on your location and applicable law, you may have some or all of the following rights:

Access: Request a copy of the personal data we hold about you.
Correction: Ask us to correct inaccurate or incomplete information.
Deletion: Request deletion of your account and certain personal data, subject to legal exceptions.
Restriction: Ask us to limit certain types of processing in specific circumstances.
Objection: Object to certain processing, especially where we rely on legitimate interests.
Consent withdrawal: Where we process data based on your consent, you can withdraw it at any time.
Data portability: Request a copy of your data in a structured, commonly used format (where applicable by law).

To exercise your rights, contact us at zuppfriends.app@proton.me. We may ask you to verify your identity before responding to your request.

9. Children and minors

Zupp is not intended for children under the minimum age required to use social networking apps in their country. If we learn that someone under this age has created an account, we may take steps to close the account and delete or anonymize their information where appropriate.

If you believe that a child has provided us with personal data in violation of this Policy, please contact us at zuppfriends.app@proton.me.

10. How we protect your information

We use technical and organizational measures designed to protect your information, such as encryption in transit, access controls, logging, and rate limiting on sensitive operations like reporting and blocking.

However, no online service can be 100% secure. You are responsible for keeping your device secure and for not sharing your account credentials with others.

11. International data transfers

Because we use cloud infrastructure and third-party providers, your information may be processed in countries other than the one you live in. These countries may have different data protection laws than your country.

Where required by law, we take steps to protect your information when it is transferred internationally, such as using contractual protections. By using the Services, you understand that your data may be transferred to and processed in other countries.

12. Third-party services and links

The Services may contain links to third-party websites, apps, or services (for example, Snapchat, Instagram, or external social networks). If you choose to visit or use these third-party services, their own terms and privacy policies will apply.

We are not responsible for the privacy practices of third parties, so we encourage you to read their policies carefully.

13. Changes to this Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in the Services, legal requirements, or how we process your data.

When we make material changes, we will take reasonable steps to inform you, such as updating the "last updated" date, showing an in-app notice, or sending you a message. Your continued use of the Services after the changes take effect means you accept the updated Privacy Policy.

14. How to contact us

If you have any questions, concerns, or requests regarding this Privacy Policy or your personal data, you can contact us at:

Email: zuppfriends.app@proton.me

Website: https://zuppfriends.com